Returns and Refund Policy

Last updated: 22 October 2026

Thank you for shopping with Rob at the Woodshed. We want you to be happy with your purchase. This policy explains how returns, cancellations and refunds work.

Change-of-mind returns and cancellations

If you buy an item online, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason. Some legal exceptions apply.

If you wish to cancel your purchase, please email rob@robatthewoodshed.co.uk within this 14-day period, clearly stating your order number and that you wish to cancel.

After notifying us of your cancellation, you have a further 14 days to return the item.

Items should be returned in their original condition, allowing for the handling reasonably necessary to inspect them as you would in a shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the item's nature, characteristics and functioning.

Unless an item is faulty, damaged, misdescribed or otherwise covered by a legal remedy, you are responsible for the cost of returning it when cancelling because you have changed your mind, provided this was made clear before purchase.

Please contact us before sending a return so we can confirm the return arrangements.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us at rob@robatthewoodshed.co.uk if your item is damaged, faulty or not as described, or if you receive the wrong item.

Please include your order number and, where helpful, photographs of the issue.

We'll discuss the appropriate next steps with you. Where a return is required because an item is faulty, damaged or incorrect, we will cover the reasonable return costs as required by law.

Your statutory consumer rights are not affected by this policy.

Exchanges

If you'd like a different item, please contact us to discuss the options.

An exchange may not always be possible, depending on availability, as our wooden pieces are individually handcrafted. Your statutory rights remain unaffected.

Refunds

For eligible cancellations, we will refund the item price and the cost of the least expensive standard delivery option offered at the time of purchase. Any additional amount paid for a more expensive delivery service does not have to be refunded.

We will issue the refund within the applicable legal timeframe. For a cancelled online order, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever happens first.

Refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to process the payment.

If an item is faulty or does not comply with your legal rights, different remedies and refund rules may apply.

Items made to order or personalised

Some personalised or specially commissioned items may be exempt from the usual change-of-mind cancellation right where the legal requirements for an exemption are met. Being handmade or made in small batches does not, by itself, make an item exempt.

Any applicable exception will be made clear before purchase.

Contact

For cancellations, returns, exchanges or questions about an order, please contact:

Email: rob@robatthewoodshed.co.uk

Please include your order number so we can help you as quickly as possible.