Privacy Policy

Last updated: 22 October 2026

Who we are

Rob at the Woodshed operates this online shop, which is hosted by Shopify. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.

For the purposes of applicable UK data protection law, Rob at the Woodshed is responsible for deciding how your personal information is used. Shopify also processes information to provide and support the online shop.

Information we collect

Depending on how you use our website, we may collect:

• Contact and delivery details: your name, email address, telephone number, billing address and delivery address.

• Order and payment information: details of the products you order, transaction records and payment status. Payments are processed through the payment providers available at checkout; we do not need to receive your full card details to fulfil your order.

• Messages you send us: information you provide when contacting us with a question, requesting a return or discussing an order.

• Website and device information: information such as your IP address, browser and device details, pages visited and interactions with the website. This may be collected using cookies and similar technologies, depending on your settings and consent where required.

We collect information directly from you, automatically through the website, and through Shopify and other service providers involved in operating the shop.

How we use your information

We use personal information as necessary to:

• Process payments and fulfil orders.

• Arrange delivery and communicate with you about your purchase.

• Respond to questions and deal with returns, refunds or complaints.

• Maintain and improve the website and help prevent fraud or misuse.

• Meet our legal, accounting and tax obligations.

• Send marketing communications where we are permitted to do so and, where required, you have given your consent.

• Measure website performance and support advertising, where these features are enabled and used lawfully.

We only use personal information where we have an appropriate legal basis, such as fulfilling an order, meeting a legal obligation, pursuing a legitimate business interest or obtaining your consent where required.

Cookies and similar technologies

Our website and Shopify may use cookies and similar technologies to operate the shop, remember preferences, understand website usage and, where enabled, support analytics or advertising.

Some cookies are necessary for the website and checkout to function. Other cookies or tracking technologies may require your consent under applicable law. You can manage available cookie choices through the website's cookie settings, where provided, and through your browser settings.

Blocking certain cookies may affect how parts of the website work.

When we share information

We share personal information only as needed to operate the shop and for the purposes described in this policy. This may include sharing information with:

• Shopify, which hosts the shop and provides ecommerce services.

• Payment providers, to process transactions securely.

• Delivery providers, to deliver your order.

• Website, analytics and marketing providers, where these services are enabled and used.

• Professional advisers or public authorities, where necessary to meet legal obligations or protect our rights.

If Facebook and Instagram services from Meta are connected to the shop and relevant features are enabled, information may also be processed or shared through those services in accordance with the applicable settings and privacy notices.

Some service providers may process information outside the UK. Where required, appropriate safeguards will be used for international transfers.

We do not sell your personal information for money.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns or disputes, and meeting legal, accounting and tax requirements. Retention periods depend on the type of information and the reason it is held.

Your privacy rights

Under applicable data protection law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction of processing, object to certain uses, or request a copy of your information in a portable format. Where we rely on consent, you can withdraw it.

These rights are subject to legal conditions and exceptions. You can also unsubscribe from marketing emails using the link in the email. We may still send essential messages about an order.

To exercise your rights, please contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/.

Third-party websites

Our website may contain links to other websites or social media platforms. Their handling of your information is governed by their own privacy policies, which we encourage you to read.

Changes to this policy

We may update this policy when our practices or legal obligations change. The latest version will be published on this page with its updated date.

Contact us

If you have questions about this Privacy Policy or how your personal information is used, please contact:

Rob at the Woodshed
Email: rob@robatthewoodshed.co.uk
Telephone: +44 7548 158863
Address: 9 Church Close, Longcot, SN7 7TN, United Kingdom